Cancellation and Refund Policy

At CozyCuts, we strive to provide excellent service to our customers. However, we understand that circumstances may arise where you need to cancel your appointment or request a refund. Please review our Cancellation and Refund Policy below:

1. Appointment Cancellation:

• If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

2. Refund Policy:

• Refunds may be issued under the following circumstances:

  • If CozyCuts cancels your appointment for any reason.

  • If you cancel your appointment within the specified timeframe and are eligible for a refund according to our cancellation policy.

• Refunds will be issued using the original payment method.

3. Non-Refundable Services:

• Certain services, such as grooming packages or special promotions, may be non-refundable.

• Any exceptions to our refund policy will be clearly outlined at the time of booking.

4. Refund Processing Time:

• Please allow up to [insert timeframe] for refunds to be processed and reflected in your account.

5. How to Request a Refund:

• To request a refund, please contact us at [email address] with your booking details and reason for the refund request.

• Refunds will be processed in accordance with our refund policy and at the discretion of CozyCuts management.

6. Changes to Appointments:

• If you need to make changes to your appointment, please contact us as soon as possible to discuss your options.

7. Contact Us:

• If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at support@cozycuts.net

By booking an appointment with CozyCuts, you acknowledge that you have read, understood, and agree to abide by our Cancellation and Refund Policy.